Table of Contents
Overview
Airport Transfers Fiji respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you make a booking or contact us for our transfer services.
Airport Transfers Fiji is operated by Valentine Tours Fiji, a locally owned transport and tour company based in Fiji.
Information We Collect
When you make a booking with us, we may collect the following information:
- Full name: To identify your booking.
- Contact details: Such as phone number, WhatsApp number, or email address.
- Hotel or accommodation details: For pick-up and drop-off arrangements.
- Flight details: Including arrival or departure time, flight number, and airport information.
- Transfer details: Pick-up location, drop-off location, date, time, number of passengers, and vehicle type.
- Payment confirmation details: If payment is made online or through a payment link.
How We Use Your Information
We use your information only for purposes related to your airport transfer or transport booking, including:
- Confirming your booking.
- Arranging your driver and vehicle.
- Monitoring your flight arrival or departure time.
- Contacting you regarding your transfer.
- Providing pick-up and drop-off instructions.
- Managing payment confirmation and booking records.
- Improving our customer service.
Payment Information
If you make payment through an online payment link or payment gateway, your card details are processed securely by the payment provider.
Airport Transfers Fiji does not store your credit card information. We are also unable to view your full credit card details, including your full card number, CVV, or banking information.
Sharing Your Information with Drivers
To provide your transfer service, we may share limited booking information with the driver assigned to your transfer.
This may include:
- Your name.
- Pick-up location.
- Drop-off location.
- Hotel or accommodation details.
- Flight details, if required.
- Contact number, if needed for coordination.
Your information is shared only with the driver who will provide your transfer service on the day of your booking. We do not share your details with unrelated drivers or third parties for marketing purposes.
Contacting Your Hotel if We Cannot Reach You
For departure transfers, if we need to contact you regarding your pick-up time or transfer and you do not answer our phone call, message, or WhatsApp, we may contact the hotel or accommodation where you are staying.
In this situation, we may provide limited details to the hotel reservation or front desk staff so they can help us get in touch with you. This may include your name, room or booking details if available, and transfer pick-up information.
We only do this when necessary to provide your transfer service and avoid missed pick-ups or delays.
Who Can Access Your Information
Your booking information may be accessed only by authorised team members of Airport Transfers Fiji or Valentine Tours Fiji who need the information to manage your booking.
We do not sell, rent, or trade your personal information.
How We Protect Your Information
We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, or disclosure. Booking details are handled carefully and shared only when necessary to provide the service you have booked.
How Long We Keep Your Information
We may keep booking records for business, accounting, customer service, and legal purposes. We will only keep your personal information for as long as reasonably necessary.
Your Rights
You may contact us if you would like to:
- Request a copy of the personal information we hold about you.
- Correct or update your booking information.
- Ask us to delete your personal information where possible.
- Ask questions about how your information is used.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Airport Transfers Fiji
Operated by Valentine Tours Fiji
- Email: booking@fijivalentinetours.com
- Phone/WhatsApp: +679 9231815
- Location: Nadi, Fiji
By using our website or making a booking with Airport Transfers Fiji, you agree to the terms of this Privacy Policy.
